... and got my money back!
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WARNING: VERY LONG POST. INTENDED FOR FAMILY MEMBERS AND DIE-HARD FANS ONLY. THANK YOU. :o)
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Yes, you read correctly. Your eyes do not deceive. I once paid $301 to ship a package. And I got my money back.
It was Christmastime, after all, and delivery was guaranteed.
Let me explain with a little background: It was December of 2003. I was still pretty new to the Atlanta area and was working six days a week--and long hours at that. I still didn't know too many people outside of work. Of course I knew Tanna--but he lived a good 30 minutes away (without traffic), and he was in his second year of residency, so we didn't see each other as much as we would have liked. So ... despite the fact that I was engaged to be married and very excited about that, it was not the happiest time in my life. I really missed my old job and my friends and family in other places.
I tell you all of that so you know that perhaps I wasn't thinking completely clearly to begin with ... with all of the stress and life changes I had going on.
This was also the first year that my oldest sister and her family were spending in Spain. It was coming up on their first Christmas there, and I had been collecting gifts to send them. I enjoy selecting and sending gifts--and perhaps I wanted this to be a little more special than usual since it was their first Christmas away from our family.
Keep in mind that I had sent them some things since they had moved there, so I was prepared to pay a good bit for shipping.
Now, being so busy with work and such, I had let time get away from me. Not only that, but working six days a week makes it hard for a person to get to the post office when it is closed on your only day off. It was December 13 already, and my boss let me have the day off! Hallelujah! You would think that I would have slept in on this special occasion. NO WAY! I had way too much on my to-do list, including sending out my sister's package.
I got up really early and started gathering and packing. I soon realized that I did not have a box that was big enough to hold everything for this Christmas package. I may have had some things to send from other family members as well. Anyway, when it came down to it, I looked in the back bedroom of my apartment, which I was using for storage. (I didn't unpack everything when I moved because I figured I would be moving again in a matter of months (because of the wedding and all).) I found a big ol' box and started filling it. I actually filled it up pretty good--and had a little room to spare at the top. So I found a few random things around my place to take up that space.
Oh, how I wish I'd taken a picture.
Well, time was running out because the post office closed at noon. I needed to hightail it on over there to ensure a spot in line. I tell you the truth: I am not even sure if I brushed my teeth. I threw on a baseball cap and got ready to go. But I encountered a problem: I could not carry the stinking package. It was that heavy. I could pick it up and/or scoot it, but I could not carry it to my car. I ended up pulling my car around to my apartment door (which was on the side of a house--basement apartment) and putting the package on my rolling ottoman. I am not kidding.
I wasn't sure if it would fit in the car, but I managed to get it in the back seat--and the ottoman, too. I made it to the post office with some time to spare. I unload and roll the package in, ottoman and all. Oh, you should have seen the looks! I didn't care. I was sending my nieces and nephews some Christmas presents, by george, and people could stare all they wanted!
The line was pretty much to the door (and this isn't a small P.O.). I waited. When I was about halfway through the line, this postal worker who was checking to see if folks had all their paperwork, etc., came up to me and said I couldn't mail it. "Why not?" I asked. He said it was too big. I can't remember all the details now, but he ended up checking a chart of dimensions or something. Believe it or not, a lady next to me in line pulled out a tape measure and started measuring. Yes, it was too big to be mailed regularly, the man told me, but I could mail it Global Express Guaranteed. I told him I'd wait and see how much it was and what the front-counter people told me.
Well, I finally made it to the counter. A random man had to lift the package up for me. I was very fortunate to get a nice post office lady. I had seen her in there before and liked her. I think her name was Carol, but I could be making that up. She actually seemed quite excited about this very large and heavy package! My kind of gal!
It turns out that, indeed, my only option for sending this package as it was ... was Global Express Guaranteed. I thought, "OK. I understand. How much could it be? $100? $150?" I was prepared for a high bill already. I thought, "I am sending this today--I didn't spend all morning putting this together to rush over here for nothing."
The total? $301.
Three hundred and one dollars.
Ummmm ... that's a lot of money, people--almost a car payment for me at the time.
Well, I didn't know what to do. I could not afford that. Who can? I asked Carol if I had any other options. She told me where the closest DHL office was--but the USPS actually used DHL for its Global Express Guaranteed service. She also said I could break it down into smaller packages and ship it that way. She even did some math and figured out how much cheaper it would be if I shipped it in two or three packages. THEN ... she even went so far as to go into the back of the post office to find me some random boxes to use. By this time, the post office was ready to close--or maybe it was already closed. She told me that she would wait for me to repackage everything. See? I told you she was nice.
I kind of had an out-of-body experience at this point. I was on the verge of tears, no shower, probably bad breath, feeling very tired and stressed out. It was kind of like slow motion. I remember turning around, looking at the people still in line behind me (I think if you were already in line at closing time, you would be served). I decided to just spend the money--money I did not have.
Carol got even more excited. "This is the biggest package I have ever shipped!" she said. I handed over my credit card and signed on the dotted line. I didn't cry until I got out in the parking lot ... after I'd rolled my trusty ottoman back to my car.
Later, I called my sister in Spain to tell her what had happened. I wanted her to know that the package was coming--and that it was a BIG one. She also would see how much I paid to send it, so I wanted to prepare her for that total. She and my BIL offered to pay for half of the shipping, but I didn't want them to do that. It was my decision to ship it for $301, after all, and I was responsible for paying for it ... even though I could have put that money toward a plane ticket and delivered the gifts in person.
However, I was sure to tell my sister that it was GUARANTEED to get there in two days. If it failed to arrive on time, I'd get my money back. We only half-joked that we should pray for a delay. I gave her the tracking info, and we hoped for the best ... or the worst.
Two days later, I get an e-mail. My sister and BIL had waited at the destination address until LONG after the package should have been delivered. No package. My sister said they were giving each other high-fives in the van. Prayers were answered, truly!
My sister said she could imagine an angel in a warehouse somewhere, moving the package out of the way so it would miss its delivery deadline. This was one time I was sincerely excited that a parcel I sent did not arrive on time.
The package did finally get there. I can't remember exactly, but I want to say that it was about a week or so late. It did arrive in time for Christmas, though, so that was good. I want to say that the tracking information had been lost, and a new number had even been assigned to the package.
After a lot of e-mailing and phone calls with the U.S. Postal Service and DHL, I was able to file a claim and get my money back. I received a check in the mail in February. Three hundred and one dollars.
I was so excited at what God had done, I photocopied the check. I wanted to remember how he answered a prayer for a late delivery. Again, His timing was perfect.
We will tell the next generation the praiseworthy deeds of the LORD, his power, and the wonders he has done. --Psalm 78:4
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P.S. Long after this, I actually encountered more shipping drama when sending things to the family in Spain. Now we just send money. :o)